Why does the Bluetooth connection not work?

Check the connection between the mobile device and the Wireless Blood Pressure Wrist Monitor. You may need to exit the app, re-connect the Blood Pressure Monitor and start the App again.

If you receive a connection error message or have trouble connecting to your Blood Pressure Monitor with your compatible device, follow the steps below:

  • For iOS device:
    1. Go to your Bluetooth settings and unpair BP7XXXXXX from your Bluetooth list.
    2. Turn off Bluetooth and reboot your iOS device by pressing the power button until you are prompted to slide to power off.
    3. After the reboot cycle has completed go ahead and power on your iOS device and enable Bluetooth. Proceed to pair the Blood Pressure Monitor again in the Bluetooth settings and launch the iHealth My Vitals App to start measurement.
  • For Android device:
    1. Go to your Bluetooth settings and unpair the BP7XXXXXX from your Bluetooth list.
    2. Turn Bluetooth off and reboot your Android device. After the reboot cycle has completed proceed to enable Bluetooth.
    3. After the reboot cycle has completed go ahead and power on your Android device and enable Bluetooth. Proceed to pair the Blood Pressure Monitor again in the Bluetooth settings and launch the iHealth My Vitals App to start measurement.

July 23, 2020 | Comments Off

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