I cannot establish a WiFi connection. The Scale stays at “Set”
Phone must be connected to 802.11b or g, not n, and a 2.4Ghz network. Router password cannot be longer than 32 characters and cannot contain “,” or “.” If your SSID is not broadcasted, your password cannot contain any numbers, symbols or capital letters. DHCP must be turned on. There could be many reasons that the Wifi connection is not being established.
Follow below instruction step by step to ensure a clean and complete set up:
Reboot your router by unplugging it for 10 seconds and then plug back in.
Go to iPhone/iPad/Android Bluetooth setting and delete the HS5 from the list by clicking on the blue “i” icon, or click on the device model name to remove it on Android.
Turn Bluetooth off and press the power button until you are prompted to slide to power off.
After the reboot cycle has been completed go ahead and power back on and enable Bluetooth
Remove batteries from HS5. Put them back in and press “Set” button next to the battery tray for 10 seconds.
Go back to iPhone/iPad/Android Bluetooth setting and reconnect HS5 via Bluetooth. Click on allow when you receive the Wi-Fi pop-up message. Proceed to launch the iHealth MyVitals App.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.
IMPORTANT ANNOUNCEMENT
To Whom It May Concern,
It has come to our attention that there is some false information regarding the price of iHealth Covid-19 Antigen Rapid Test (the "Kit") in the U.S. market.
We, iHealth Labs Inc, hereby clarify that we and our authorized distributors are the only organizations in the U.S. that may legally sell and distribute the Kit under FDA EUA. Also, our manufacturer will NOT supply to any other organizations in the U.S. except for iHealth Labs Inc.
Please be cautious of the following situations:
When the seller offers the pricing below market rates;
When the seller claims that they can import iHealth tests directly from China.
Below is a list of iHealth’s authorized distributors (in alphabetical order):
Biolabs International LLC / GriffMaier LLC
Concentric Health Alliance Inc
Eighty6 Medical LLC
Focus Industries Med LLC
GoToKnow LLC
MJM Sourcing LLC
Paramount Sourcing LLC (exclusively partnered with Office Depot)
Primal Elements
Sunshine Paper LLC / Marketing Promotion Image Inc
If you want to verify whether a seller not on the list is authorized to distribute iHealth tests, please contact us at legal@ihealthlabs.com.