Verified COVID Test Service for Travel

The iHealth Verified COVID Test Service is a scheduled virtual meeting with an iHealth proctor to ensure the authenticity of your COVID-19 test. A digital report will be issued upon completion of the test.

Only the iHealth COVID-19 Antigen Rapid Test (“iHealth test”) is eligible for the iHealth Verified COVID Test Service (“service”) with an iHealth proctor on our online platform. Feel free to use an unused iHealth test you already have, or purchase yours today here.

Yes. You can use the service as long as you have an unused iHealth test. Please make sure the individual components are sealed (including test card, test tube with reagent solution, and swab) before you meet with an iHealth proctor online.

Yes, for a child of 2 years or older. You will still need to book an appointment for your child. If your child is 2-14 years of age, an adult is required to help collect the sample under the observation of an iHealth proctor. Individuals 15 years and older may administer the test under the observation of an iHealth proctor.

Yes. If there is more than one test in your iHealth test kit, you can use them for different service sessions, as long as the individual components are sealed.

One session of the iHealth Verified COVID Test Service usually takes 15 to 30 minutes to complete. Please make sure you reserve enough time to complete the test before making an appointment. 

We only support one person per session. Every individual who wants a verified test must make a separate appointment online. 

Yes. After placing an order, you will receive an email containing a ticket number and instructions on how to make an appointment. 

After placing an order, you will receive an email containing a ticket number and instructions on how to make an appointment. 

Simply go to our scheduling webpage, enter the ticket number you received in your email and follow the on-screen steps to make your appointment. 

We highly recommend you book an appointment right after you place an order to secure your slot. 

Requirements vary for different destinations. The CDC requires the test to be done no more than 1 day before the flight for re-entry to the United States. Be sure to check with your destination to make sure you're tested at the right time before departing. Our system allows you to book your appointment up to 30 days in advance (depending on availability). We recommend you schedule the appointment when you plan your trip to secure your slot.

Yes. You can reschedule anytime at no additional cost on our scheduling webpage. Simply enter your ticket number on our scheduling webpage and pick a time that works for you.

You will receive two emails from us immediately after placing the order: one with the order confirmation and the other with a ticket number and instructions on how to proceed to make an appointment for your verified test. 

Please check your spam folder if you have a hard time finding the emails. If you still cannot find the ticket number, please email us with your order number at support@ihealthlabs.com, or call us at 650-300-0821.

Our test kits and video-proctoring service are suitable for boarding a return flight back to the U.S. For other countries, please consult with your airline or cruise line for more information as different countries have different entry requirements. 

Please check with the specific venue as different events will have their own COVID test requirements. 

A laptop or desktop computer with a stable and video-capable Wi-Fi connection is required. Aside from that, the computer must have a mic and a front-facing webcam. Currently, the only compatible web browser is Google Chrome. Tablets and smartphones are NOT supported. 

If you encounter any technical issues, the first thing we recommend is to refresh your web browser tab. If that does not resolve the problem, please check your privacy settings on Google Chrome and make sure you have enabled both your microphone and webcam. 

If none of the above solves the problem, please email us along with your order number at support@ihealthlabs.com, or call us at 650-300-0821.

If you have an extra set of unused iHealth test, the same iHealth proctor will let you perform another test during your session. If you do not have another test, we can issue a refund for your order. 

We will send you a positive report. In this case, the iHealth proctor will not allow you to perform another test during your session. If you wish to re-test, please place another order and schedule a new appointment.

Please also remember to follow the CDC guidelines and self-isolate to prevent the spread of COVID-19 and contact your healthcare provider for follow-up care. For more information, please check the CDC website.

The iHealth proctor will verify with you if the information we have on file is correct during the session. In case some information appears wrong on your report, please email us along with your order number at support@ihealthlabs.com, or call us at 650-300-0821, and we will resend you a new report with the correct information.

Your ticket number is valid for 6 months after purchase. You can cancel your order within 6 months if you haven’t used the service.

If you no longer need the service, you can cancel your order by logging in to your account. If you don’t have an account with us, simply register one using the same email address when you place the order. You will then be able to find and cancel your order in your account.

For other questions, please email us along with your order number at support@ihealthlabs.com, or call us at 650-300-0821.