Wireless Smart-Gluco Monitoring System

Device Compatibility

Apple iOS devices (requires iOS version 8.0 or higher)

iPhone 7/7 Plus
iPhone 6S/6S Plus
iPhone 6/6 Plus
iPhone 5S/5C
iPhone 5
iPhone 4S
iPad Air 2
iPad Air
iPad Mini 3
iPad Mini 2
iPad Mini
iPad Pro
iPad 4th Gen
iPad  3rd Gen
iPad 2
IPod Touch 6th Gen
iPod Touch 5th Gen

Android devices (requires operating system 4.0 or later)

Samsung Galaxy S7/S7 Edge
Samsung Galaxy S6/S6 Edge
Samsung Galaxy S5
Samsung Galaxy S4
Samsung Galaxy S3
Samsung Galaxy Note3
Samsung Galaxy Note2
HTC One M7
LG Nexus 4
LG Nexus 5
Motorola Nexus 6

FAQ

Troubleshooting

The test strips have expired. Use a new test strip.

Measurement cannot be taken while the meter is charging. Unplug the charging cable before testing.

Re-test with a new test strip and make sure there is at least 0.7 micro liter of blood sample or control solution on the strip. If the results are still out of range, contact Customer Service at 1-855-816-7705.

The test strip may not be inserted correctly. Re-test using a new test strip.

Battery level is low and needs to be charged before use.

Re-test with a new test strip. If the problem persists, call Customer Service at 1-855-816-7705.

Re-test with a new test strip. If the problem persists, call Customer Service at 1-855-816-7705.

The environmental temperature is low. The operating temperature needs to be 50°F~104°F (10°C~40°C).

The environmental temperature is high. The operating temperature needs to be 50°F~104°F (10°C~40°C).

There is a communication error. Re-pair to your mobile device and try taking the test again.

The test strip was removed during measurement. Retest using a new test strip.

Your meter is not synced to the app on your mobile device. Follow the instructions for first time set up to sync your meter.

There are no more remaining strips in the vial. Scan a new vial of test strips.


Setup and Usage

Yes, you can use the iHealth Wireless Smart Gluco-Monitoring System with as many mobile devices as you wish. Just install the iHealth Gluco-Smart App on each device you intend to use with the meter. 

Turn off the Bluetooth of the last used mobile device if the two mobile devices are within 66 feet, then follow the instructions in the Quick Start Guide to pair with the iHealth meter. Keep in mind that you will have to re-pair each time you switch mobile devices.

Prior to first use you need to sync the meter to the app on your mobile device to set your meter’s time and date. Refer to the Quick Start Guide for more information. 

Prior to first use you need to sync the meter to the app on your mobile device to set your meter’s time and date. Refer to the Quick Start Guide for more information. 

The iHealth Wireless Smart Gluco-Monitoring System is designed for single user only. It is not recommended to share your device with anyone, including other family members.

You need to charge the battery for 2-4 hours before first use. 

Up to 200 measurements can be taken on a full battery charge. 

The battery will drain completely if you forget to charge it as recommended or if your meter is not used for a lengthy period of time. When this happens, recharge the battery and launch the App to sync the meter with your mobile device before using the meter again. 

No, the meter will save your measurements even when the battery is completely drained. 


Test Strips and Coding

Control solution can be purchased in our online store at store.ihealthlabs.com

The QR code is located on the top of iHealth test strip vial. You must scan the QR code before using it for the first time and any time you open a new vial of test strips. The QR code scanning feature provides you with a convenient way to code the meter with the test strips to ensure accurate blood glucose results. Scanning the QR code also enables the app to track and show you the quantity of test strips in the vial, as well as expiration information.

No. You only need to scan QR code when you open a new vial of test strips.

An error message will appear on the app to remind you to use a new test strip or an error code will display on the meter if you are doing an offline test.

Only use iHealth brand test strips with the iHealth system.

Make sure you insert the test strip with the contact bars facing up into the test strip port.

No, you should only use a test strip once.

Store your iHealth test strips in their original vial only. Never store them in another vial, any other container or outside the vial.

Shake a test strip out into your hand. Try not to touch the end of the strip.nnWash and dry your hands thoroughly before you open the test strip vial.nnUse the test strip immediately after you remove it from the vial.nnDon’t expose test strips to direct sunlight or extreme heat.nnDon’t freeze test strips or store them in extreme cold.nnImmediately close the vial after you open it.nnStore test strips in their original vial with the lid securely closed.nnDo note transfer test strips between vials.nnKeep test strips in a dry place and follow the recommended storage conditions as specified in the user’s manual: nnStorage condition: 39.2° F ~ 86° F (4° C ~ 30° C), Humidity 10% ~ 80% RH.

Once the test strips are opened and scanned for the first time, a countdown of 90 days begins. This is to prevent any inaccuracies due to the test strips being exposed to moisture, light, etc.


Checking Blood Glucose

The iHealth system provides you with the whole blood equivalent results. The result you obtain may differ somewhat from other home use glucose meters result due to normal variation. You can take a control solution test if you suspect the test results are not accurate. Refer to the “Performing a Control Solution Test” section on owner’s manual.

Please refer to the “Limitations of Use” section in the owner’s manual.

Yes. Alternate Site Testing (AST) is the use of parts of the body, other than the fingertips, to check blood glucose levels. The iHealth system allows you to test on the palm, forearm, upper arm, calf, or thigh with equivalent results to fingertip testing when used at appropriate times. There are limitations for doing AST. Please consult your healthcare professional before you conduct AST. The iHealth system should only be used for AST under steady-state blood glucose conditions. Refer to the  “Information about Alternate Site Testing (AST)” section on owner’s manual for detailed information. 

The clear cap is for palm, forearm, upper arm, calf, or thigh sampling only. Replace the lancing device cap with the Clear Cap when doing an AST test. 

The control solution test using iHealth control solution ensures that you are performing tests correctly and receiving accurate results. Refer to the “Important Information About Control Solution Tests” section on the owner’s manual for detailed instructions. 

Control solution tests should be performed when:nn1. First receiving or purchasing the meter.nn2. Checking the meter and test strips (which should be done at least once a week).nn3. Using a new vial of test strips. nn4. You suspect the meter or test strips are not working properly. nn5. Your blood glucose test results are not consistent with your expectation, or you think the results are not accurate. nn6. Practicing the testing process. nn7. The meter has been dropped or damaged.

Prepare the lancing device first by following the steps below and press the lancing device against the site to be lanced. nnPress the release button to puncture the site.nn1. Snap off the lancet device capnn2. Insert a new lancet firmly into the lancing holder cupnn3. Twist the lancet cover offnn4. Replace the lancing device capnn5. Set the lancing levelnn6. Cock the handle until it clicks

There are a few ways you can improve blood flow and make blood glucose checks easier:nn1) Warm your fingers by washing with warm, soapy water, then rinse and dry completely.nn2) Let your arm hang down at your side to increase blood flow to the fingertips.nn3) Grasp finger just below the joint closest to the fingertip and massage gently toward tip of finger, then squeeze for 3 seconds.nn4) Set the iHealth lancing device at the appropriate level for you.

Minimum of 0.7 micro liter is required.

Make sure the confirmation window of the test strip is completely filled with the blood sample. Remove your finger quickly when countdown appears in the meter display or when you hear a sound alert from the app if the meter is connected to a mobile device.

Once the blood sample is on the test strip, it takes about five seconds to get your reading.

Press the memory button located in the side of the meter to view the test results stored in the meter. The first reading you’ll see is your most recent blood glucose result. To review earlier test results, press the memory button repeatedly.

The meter and lancing device should be cleaned and disinfected following each use. We suggest that you use CaviWipesTM ((Metrex® Research Corporation, EPA Reg. No. 46781-8, EPA Est. No. 56952-WI-001). Refer to the “Cleaning and Disinfection” section in the owner’s manual for detailed information.


Product Information

The iHealth Wireless Smart Gluco-Monitoring System is the innovative blood glucose monitoring system that connects with your mobile device through Bluetooth technology to help you test, track and manage your Blood Glucose levels. The iHealth system works with the free iHealth Gluco-Smart App that has personalized health tools to help you get the most out of your data and to better manage your health goal. Through the app, you can easily view glucose trends over time, set test and medication reminders, track test strip quantity and expiration information and share data with your healthcare provider.

The iHealth Wireless Smart Gluco-Monitoring System is a FDA and CE approved device. It meets the rigorous accuracy standards set by the governing bodies in the USA and Europe. It meets the ISO 15197:2013 requirements, In vitro diagnostic test systems – Requirements for blood-glucose monitoring systems for self-testing in managing diabetes mellitus.nnThe standard requires that manufacturers of these systems provide even greater accuracy than the previous version. For detailed information, please visit http://www.iso.org/iso/home/news_index/news_archive/news.htm?refid=Ref1749

Yes. After the meter is synced with your mobile device, you may use the meter when your mobile device is not available. The measurement data will be stored in the meter.

Up to 500 offline measurements can be stored in the meter.

No, only iHealth brand test strips can be used for the meter.

You should try to use iHealth brand lancets. Some generic lancets might be compatible, consult with pharmacist before you purchase non-iHealth brand lancets.

The iHealth Wireless Smart Gluco-Monitoring System is designed for single user only. It is not recommended to share your device with anyone, including other family members.

The meter and lancing device should be cleaned and disinfected following each use. We suggest that you use CaviWipesTM ((Metrex® Research Corporation, EPA Reg. No. 46781-8, EPA Est. No. 56952-WI-001). Refer to the “Cleaning and Disinfection” section in the owner’s manual for detailed information.

No, it is not covered by insurance, we are working with insurance providers right now to try to get coverage. However, we have priced our test strips very reasonably, making it comparable to most co-pays.

Still need help?

Submit a Support Ticket

1-855-816-7705
Mon – Fri: 8:30AM – 5:30PM PT