Support iHealth Lite 2019-06-20T14:10:16+00:00

iHealth Lite

Device Compatibility

Apple iOS devices (requires iOS version 8.0 or higher)

iPhone 7/7 Plus
iPhone 6S/6S Plus
iPhone 6/6 Plus
iPhone 5S/5C
iPhone 5
iPhone 4S
iPad Air 2
iPad Air
iPad Mini 3
iPad Mini 2
iPad Mini
iPad Pro
iPad 4th Gen
iPad  3rd Gen
IPod Touch 6th Gen
IPod Touch 5th Gen

Android devices (requires operating system 4.0 or later)

Samsung Galaxy S7/S7 Edge
Samsung Galaxy S6/S6 Edge
Samsung Galaxy S6
Samsung Galaxy S5
Samsung Galaxy S4
Samsung Galaxy Note3
HTC One M7
Motorola Nexus 6
LG Nexus 4
LG Nexus 5



Check to make sure that all of the batteries are inserted and the polarities (+ and – ) are facing the correct way in the battery the scale.

Possible cause: The Scale failed to initialize.nnSolution: Remove the batteries, wait for one minute and then reinstall them.

Possible cause: Maximum weight of 400 lbs has been exceeded.

Possible cause: Bluetooth connection error.nnSolution: Reset the Bluetooth connection by removing the batteries and turning back on again.

Possible cause: Scale memory access error.nnSolution: Remove the batteries, wait one minute, then reinstall.

Firmware update error. Try connecting to the MyVitals app again and re-updating the firmware.

Load More

Setup and Usage

The iHealth Wireless Scale requires four 1.5V AAA batteries. Rechargeable batteries are not recommended for this product.

In order to get the most accurate readings, we recommend placing the scale on a hard, flat surface. The scale may give inaccurate readings on soft surfaces such as carpet.

In a normal environment (without high electromagnetic interference), the mobile device can be used within 16.4 feet/5 meters of the scale.

Yes. The scale can be used without a mobile device after the first connection is established. However it may be necessary to use your mobile device (launch the app) at least once every 200 weigh-ins, as new measurements overwrite older ones stored in the scale. When the Bluetooth connection is re-established measurement data will be uploaded to your mobile device.

Yes. We recommend against standing on the edge of the scale, or using it on a tilted or wet floor. Be sure that the surface of the scale is clean and dry before using. Note that the scale should also not be used by anyone who cannot stand still without assistance.

Yes. Each user has to log in his or her own account when taking measurements.

You may use a soft (non abrasive) damp cloth to clean the glass plate of the scale. (Warning – use of an abrasive cloth can irreversibly damage the scale.)

The scale is not waterproof, but it should withstand normal wear. If it gets wet, wipe it with a dry towel. If it gets completely wet or dropped in water, take out the batteries immediately and dry completely.

Batteries low. Please replace the batteries.

Load More

Product Information

The measurement range is 11-400lb, or 5-182kg.

The iHealth Wireless Scale measures weight and BMI through the free iHealth MyVitals app that has personalized health tools to help you get the most out of your data and to better manage your health goal.

BMI, or Body Mass Index, is a heuristic measurement of body weight based on a person’s weight and height. Body Mass Index is defined as the individual’s body weight divided by the square of his or her height when using the unit of measure kg/m2.

Load More

Still need help?

Submit a Support Ticket

Mon –Fri: 8:30AM – 5:30PM PT

No items in your cart.