Support Wireless Scale 2019-01-25T17:27:16+00:00

Wireless Scale

Device Compatibility

Apple iOS devices (requires iOS version 8.0 or higher)

iPhone 7/7 Plus
iPhone 6S/6S Plus
iPhone 6/6 Plus
iPhone 5S/5C
iPhone 5
iPhone 4S
iPad Air 2
iPad Air
iPad Mini 3
iPad Mini 2
iPad Mini
iPad Pro
iPad 4th Gen
iPad 3rd Gen
IPod Touch 6th Gen
iPod Touch 5th Gen

Android devices (requires operating system 4.0 or later)

Samsung Galaxy S7/S7 Edge
Samsung Galaxy S6/S6 Edge
Samsung Galaxy S5
Samsung Galaxy S4
Samsung Galaxy S3
Samsung Galaxy Note3 SM-N9006
HTC One M7
Motorola Nexus 6
LG Nexus 4
LG Nexus 5

User Manuals

Quick Start Guide



Check to make sure that all of the batteries are inserted and the polarities (+ and – ) are facing the correct way in the battery compartment. If you have access to an additional set of batteries, please replace the ones currently in the scale.

Possible cause: The Bluetooth connection may have been interrupted.nnSolution: Upload again. If the upload fails, please reconnect the Bluetooth.

Possible cause: The data communication between the mobile device and scale has failed.nnSolution: Reconnect the Bluetooth and restart the scale.

Low battery. Replace all 4 batteries.

Possible cause: Movement while measurement is in process.nnSolution: Place feet on the center of the glass platform and stand still. Make sure the scale is placed on a hard, flat surface.

The weight capacity is exceeded.

Possible cause: There is a calibration error.nnSolution: Place scale on a hard, flat surface. Wait for the scale to turn off and then restart it.

Every time the scale is moved it may need to be initialized and auto-calibrated. Initializing the scale resets the internal parts allowing the scale to find the correct “zero” weight and ensure accurate readings. To initialize the scale:nnPlace the scale on a hard, flat surface.nnTurn on the scale by tapping it with your foot until “0.0” is displayed. nnYour scale is now calibrated.

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Setup and Usage

The iHealth Wireless Scale requires four 1.5V AAA batteries which are included with purchase. Rechargeable batteries are not recommended for this product.

Yes. You may choose pounds (lb), kilograms (kg), or stones (st) by moving the switch located on the bottom of the scale under the battery cover. You may also select measurement units in the “Unit Setting” on the app.

In order to get the most accurate readings, we recommend placing the scale on a hard, flat surface. The scale may give inaccurate readings on soft surfaces such as carpet.

nThe scale can store up to 200 measurements. When the scale’s memory is full, any new measurements will overwrite the oldest ones. The scale is an ideal tool for families, fitness clubs and sports teams.

In a normal environment (without high electromagnetic interference), the iOS device can be used within 16.4 feet/5 meters of the scale.

Yes. The scale can be used without an mobile device after the first connection is established. However it may be necessary to use your mobile device (launch the app) at least once every 200 weigh-ins, as new measurements overwrite older ones stored in the scale. When the Bluetooth connection is re-established measurement data will be uploaded to your mobile device.

Yes. We recommend against standing on the edge of the scale, or using it on a tilted or wet floor. Be sure that the surface of the scale is clean and dry before using. Note that the scale should also not be used by anyone who cannot stand still without assistance.

Yes. You can set up multiple accounts in the iHealth MyVitals app. Then choose the desired user before each measurement.

You may use a soft (non abrasive) damp cloth to clean the glass plate of the scale. (Warning – use of an abrasive cloth can irreversibly damage the scale.)

The scale is not waterproof, but it should withstand normal wear. If it gets wet, wipe it with a dry towel. If it gets completely wet or dropped in water, take out the batteries immediately and dry completely.

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Product Information

The iHealth Wireless Scale measures weight and BMI through the free iHealth MyVitals app that has personalized health tools to help you get the most out of your data and to better manage your health goal.

BMI, or Body Mass Index, is a heuristic measurement of body weight based on a person’s weight and height. Body Mass Index is defined as the individual’s body weight divided by the square of his or her height when using the unit of measure kg/m2.

The iHealth Wireless Scale is designed for adults. Infants or young children or any person who cannot stand still without assistance should not use it.

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Mon –Fri: 8:30AM – 5:30PM PT

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