Phone must be connected to 802.11b or g, not n, and a 2.4Ghz network. Router password cannot be longer than 32 characters and cannot contain “,” or “.” If your SSID is not broadcasted, your password cannot contain any numbers, symbols or capital letters. DHCP must be turned on. There could be many reasons that the Wifi connection is not being established.
Follow below instruction step by step to ensure a clean and complete set up.
1.Reboot your router by unplugging it for 10 seconds and then plug back in.
2.Go to iPhone/iPad/Android Bluetooth setting and delete the HS5 from the list by clicking on the blue “i” icon, or click on the device model name to remove it on Android.
3.Turn Bluetooth off and press the power button until you are prompted to slide to power off.
4.After the reboot cycle has been completed go ahead and power back on and enable Bluetooth
5.Remove batteries from HS5. Put them back in and press “Set” button next to the battery tray for 10 seconds.
6.Go back to iPhone/iPad/Android Bluetooth setting and reconnect HS5 via Bluetooth. Click on allow when you receive the Wi-Fi pop-up message. Proceed to launch the iHealth MyVitals App.