The scale failed to detect body impedance or did not recognize you as a registered user. Please follow the instructions below:
Reset your router. Make sure your mobile device and your scale are connected to the router.
Open the iHealth MyVitals app and log in to your account.
From the side menu, click on the page “Set Up My Devices”
Under the Scale category, click on the Core device, then click on “Delete Current User”. Wait several seconds.
Go back to the page “Set Up My Devices” and set up your device again. Select New Device –> Scales –> Core(HS6).
Click on “Scan QR code” and scan the QR code on the back of the scale located next to the battery compartment.
Wait for the Wi-Fi symbol to stop flashing. Once it turns solid, the Wi-Fi connection is successful.
Stand on all four electrodes with bare feet. Remain on the scale for a few seconds to allow the scale continue the measurement. Your weight and Body Fat % will appear on the Scale.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.
IMPORTANT ANNOUNCEMENT
To Whom It May Concern,
It has come to our attention that there is some false information regarding the price of iHealth Covid-19 Antigen Rapid Test (the "Kit") in the U.S. market.
We, iHealth Labs Inc, hereby clarify that we and our authorized distributors are the only organizations in the U.S. that may legally sell and distribute the Kit under FDA EUA. Also, our manufacturer will NOT supply to any other organizations in the U.S. except for iHealth Labs Inc.
Please be cautious of the following situations:
When the seller offers the pricing below market rates;
When the seller claims that they can import iHealth tests directly from China.
Below is a list of iHealth’s authorized distributors (in alphabetical order):
Biolabs International LLC / GriffMaier LLC
Concentric Health Alliance Inc
Eighty6 Medical LLC
Focus Industries Med LLC
GoToKnow LLC
MJM Sourcing LLC
Paramount Sourcing LLC (exclusively partnered with Office Depot)
Primal Elements
Sunshine Paper LLC / Marketing Promotion Image Inc
If you want to verify whether a seller not on the list is authorized to distribute iHealth tests, please contact us at legal@ihealthlabs.com.
