運送政策

—The Impact of the Covid-19 Pandemic on Shipping—

Most of our items ordered from our website now could be shipped out within 3 working days.

Currently, our shipping methods are as follows:

  • USPS First Class (2-5 business days)
  • UPS Mail Innovations (4-7 business days)
  • UPS Ground (4-7 business days)

Delivery times vary according to your selected delivery address, the availability of your items, and the time of day you place your order. Shipping rates are based on weight, the number of iHealth products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process. We do not offer the ability to select a shipping option for your order. We also do not currently offer any expedited shipping options.

For iHealth Thermometers, Livocare Face masks, Automatic foaming soap dispenser, pulse oximeter we charge $9.99 per unit shipping cost to cover the rising air freighting logistics cost from Asia and the rising handling cost due to the pandemic.

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iHealth partners with UPS, UPS-MI, FedEx, or USPS to ship your packages. Orders generally ship the next business day ( Saturday and Sunday are not the business day), if the items are in stock and the order is placed prior to 3:00 pm PST. However, we cannot guarantee your order will ship the next business day, regardless of the shipping method you select. We make every effort to send out your order as quickly as possible.

Shipping rates are based on weight, the number of iHealth products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process.

Free Shipping is only available to the contiguous U.S for very few items of ours. We are not able to ship to Alaska and Hawaii or outside the contiguous U.S. at this time, including U.S. territories and military bases. We hope to expand outside the U.S. in the future, but we don’t have a timeline for when that will be available. However, you can purchase iHealth products on Amazon.com and they can be shipped to you through them.

**Shipping terms for iHealth Thermometer.**

Orders for thermometer placed at  iHealthlabs.com are processed within 1-2 business days of being placed and are shipped via UPS MI Ground (4-7 business days), USPS, or UPS Ground ( Only when order QTY over 24 units). We do not offer different shipping options at this time. Delivery times vary according to your selected delivery address, the availability of your items, and the time of day you place your order. We also do not currently offer any expedited shipping options.

After you place your order, you will receive an email confirmation of your order. You will receive another email with tracking information once your order has shipped.  You can use the UPS website to track your order using the tracking number provided: https://www.ups.com/tracking/tracking.html or you can look up this tracking number in the UPS search box on your Account page.

Shipping rates are based on weight, the number of iHealth products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process.

Shipping is only available to the contiguous U.S. We are not able to ship to Alaska and Hawaii or outside the contiguous U.S. at this time, including U.S. territories and military bases. We hope to expand outside the U.S. in the future, but we don’t have a timeline for when that will be available. However, you can purchase iHealth products on Amazon.com and they can be shipped to you through them.

Incorrect Address

Please verify your address when ordering, we are unable to fix an incorrect shipping address on an order once it is in transit. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. iHealth is not able to have packages rerouted or contact the carrier on your behalf.

Refunds will not be issued for packages that were shipped to an incorrect address but it may be possible for a replacement package to be sent, please contact the customer service team to see if you are eligible.

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