Support

• iHealth Thermometer (PT3)
• Wireless Smart-Gluco Monitoring System (BG5)
• Align Glucose Meter (BG1)
• Clear Blood Pressure Monitor (BPM1)
• Feel Wireless Blood Pressure Monitor (BP5)
• Track Connected Blood Pressure Monitor (550BT)
• Ease Blood Pressure Monitor (BP3L)
• View Wireless Blood Pressure Wrist Monitor (BP7S)
• Sense Wireless Blood Pressure Wrist Monitor (BP7)
• Blood Pressure Dock (BP3)
• Core Wireless Body Composition Scale (HS6)
• Vista Wireless Body Analysis Scale (HS5S)
• Wireless Body Analysis Scale (HS5)
• Lite Wireless Scale (HS4/HS4S)
• Wireless Scale (HS3)
• Wireless Pulse Oximeter (PO3)
• Wave Activity, Swim, and Sleep Tracker (AM4)
• Edge Activity and Sleep Tracker (AM3S)
• Wireless Activity and Sleep Tracker (AM3)
• Shipping and Returns

Company

• About Us
• Partners

—The Impact of the Covid-19 Pandemic on Shipping—

Most of our items ordered from our website now could be shipped out within 3 working days.

Currently, our shipping methods are as follows:

• USPS First Class (2-5 business days)
  
• UPS Mail Innovations (4-7 business days)
  
• UPS Ground (4-7 business days)
  

Delivery times vary according to your selected delivery address, the availability of your items, and the time of day you place your order. Shipping rates are based on weight, the number of iHealth products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process. We do not offer the ability to select a shipping option for your order. We also do not currently offer any expedited shipping options.

iHealth partners with UPS, UPS-MI, FedEx, or USPS to ship your packages. Orders generally ship the next business day ( Saturday and Sunday are not the business day), if the items are in stock and the order is placed prior to 3:00 pm PST. However, we cannot guarantee your order will ship the next business day, regardless of the shipping method you select. We make every effort to send out your order as quickly as possible.

Shipping rates are based on weight, the number of iHealth products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process.

Free Shipping is only available to the contiguous U.S for very few items of ours. We are not able to ship to Alaska and Hawaii or outside the contiguous U.S. at this time, including U.S. territories and military bases. We hope to expand outside the U.S. in the future, but we don’t have a timeline for when that will be available. However, you can purchase iHealth products on Amazon.com and they can be shipped to you through them.

**Shipping terms for iHealth Thermometer.**

Orders for thermometer placed at www.iHealthlabs.com are processed within 1-2 business days of being placed and are shipped via UPS MI Ground (4-7 business days), USPS, or UPS Ground ( Only when order QTY over 24 units). We do not offer different shipping options at this time. Delivery times vary according to your selected delivery address, the availability of your items, and the time of day you place your order. We also do not currently offer any expedited shipping options.

After you place your order, you will receive an email confirmation of your order. You will receive another email with tracking information once your order has shipped. You can use the UPS website to track your order using the tracking number provided: https://www.ups.com/tracking/tracking.html or you can look up this tracking number in the UPS search box on your Account page.

Shipping rates are based on weight, the number of iHealth products ordered, and your selected delivery address. Shipping rates are displayed during the checkout process.

Shipping is only available to the contiguous U.S. We are not able to ship to Alaska and Hawaii or outside the contiguous U.S. at this time, including U.S. territories and military bases. We hope to expand outside the U.S. in the future, but we don’t have a timeline for when that will be available. However, you can purchase iHealth products on Amazon.com and they can be shipped to you through them.

Incorrect Address

Please verify your address when ordering, we are unable to fix an incorrect shipping address on an order once it is in transit. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. iHealth is not able to have packages rerouted or contact the carrier on your behalf.

Refunds will not be issued for packages that were shipped to an incorrect address but it may be possible for a replacement package to be sent, please contact the customer service team to see if you are eligible.

Return Policy

The iHealth COVID-19 Antigen Rapid Test and all face masks are Non-returnable & Non-refundable as they are considered personal-use items. Replacement may be shipped if the item is defective. Proof of purchase, photos of defects, lot numbers and other information are required to authorize a replacement. Please reach out to customer service for detailed requirements before disposing of the defective units. We will not replace your iHealth COVID-19 Antigen Rapid Test kits that are expiring soon based on the printed label. Our expiration dates have been extended by three months. More information can be found at https://ihealthlabs.com/pages/news#expiration. We will continue to apply to FDA for shelf-life extensions every three months based on our stability studies, and the new shelf-lives for our tests will apply to tests already produced as well as future production.

For other product or products purchased (the “Product”) directly from iHealth’s website (www.iHealthlabs.com), this return policy allows you to return the Product after obtaining an iHealth return material authorization (“RMA”) during the 30 day period following date of shipment by iHealth. If the item is returned in its original condition, unused, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid, which refund will be made by crediting the account used to make the original purchase. The RMA may be obtained by contacting our Customer Service department. The Product must be received by iHealth within 10 days after issuance of the RMA.

All Products must be packed in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the Product. The RMA number must be included with the returned Product.

Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to iHealth. If you return the Product to iHealth (a) without a RMA, (b) beyond the 10 days RMA issuance period, or (c) without proper packaging, iHealth retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time.

Please email us at support@ihealthlabs.com for return authorization and the shipping address.

365 Day Limited Warranty

*Please note: The iHealth Align and iHealth Wireless Smart Gluco-Monitoring System meters have a three (3) year warranty from the date of purchase by the original purchaser.

iHealth Labs, Inc. (“iHealth”) warrants the iHealth hardware (the “Product”), and only the Product, against defects in materials and workmanship under normal use for a period of one year (365) days from the date of purchase by the original purchaser (“Warranty Period”). Under this Limited Warranty, if a defect arises and a valid claim is received by iHealth within the Warranty Period regarding the Product, at its option and to the extent permitted by law, iHealth will either (1) repair the Product, using new or refurbished replacement parts or (2) exchange the Product with a new or refurbished Product. In the event of a defect, to the extent permitted by law, these are the sole and exclusive remedies.

The warranty for the replacement Product or part assumes the original Product or one-year (365) days from the date of replacement or repair, whichever is longer.

When a Product is exchanged, any replacement item becomes your property and the replaced item becomes iHealth’s property.

Product must be freight prepaid, in its original packaging to the specified address with furnish proof of purchase to receive warranty service. It is your responsibility to backup any information, data, or other items you may have stored on the Product. iHealth will not be responsible for any such damage or loss.

Exclusions and Limitations. This Limited Warranty applies only to the Product manufactured by or for iHealth that can be identified by the “iHealth” trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) iHealth products and services other than the Product, (b) non-iHealth hardware product, (c) consumables (such as batteries), or (d) software, even if packaged or sold with the Product or embedded in the Product. Refer to the licenses accompanying the software for details of your rights with respect to its use.

iHealth does not warrant that the operation of the Product will be uninterrupted or error-free. iHealth is not responsible for damage arising from failure to follow instructions relating to the Product’s use.

iHealth is not responsible for Product that has been altered or modified. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.

This Limited Warranty does not cover the cost of returning the Product to iHealth; this is your responsibility.

No iHealth reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Implied Warranties. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.

Limitation of Damages. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, IHealth SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.

Consumer Protection. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state to state.

Governing Law and Arbitration. This Limited Warranty shall be governed by the laws of the State of California without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with this Limited Warranty shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the foregoing arbitration clause does not apply for any reason, you agree to submit to the personal jurisdiction of the state courts located within San Diego County, California and the federal courts in the Southern District of California for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. Notwithstanding the foregoing, iHealth may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.

Please email us at support@ihealthlabs.com for a return authorization and the shipping address.

If you need to exchange or return one of our products you purchased through one of our retail partners, please contact them directly to process an exchange or return.

For additional questions, please contact us at support@ihealthlabs.com or 1-855-816-7705.