Check the connection between the mobile device and the Wireless Blood Pressure Wrist Monitor. You may need to exit the app, re-connect the Blood Pressure Monitor and start the App again.nnIf you receive a connection error message or have trouble connecting to your Blood Pressure Monitor with your compatible device, follow the steps below:nnFor iOS device:nn1. Go to your Bluetooth settings and turn off Bluetooth.nn2. Reboot your iOS device by pressing the power button until you are prompted to slide to power off.nn3. After the reboot cycle has completed go ahead and power on your iOS device and enable Bluetooth. nn4. Press the “START/STOP” button on the wrist monitor for 3 seconds until the Bluetooth indicator begins flashing.nn5. Proceed to launch the iHealth My Vitals App to sync your measurements.nnFor Android device:nn1. Go to your Bluetooth settings and unpair the BP7SXXXXXX from your Bluetooth list.nn2. Turn Bluetooth off and reboot your Android device. After the reboot cycle has completed proceed to enable Bluetooth. nn3. After the reboot cycle has completed go ahead and power on your Android device and enable Bluetooth. Proceed to pair the Blood Pressure Monitor again in the Bluetooth settings and launch the iHealth My Vitals App to start measurement.